Canadian Payroll Support

CanPay is proud to offer free technical support for registered users of our payroll solutions. Support methods include toll-free telephone, email and live online sessions. To help us serve you efficiently, please have the following information available when you contact our support team:

  • Your name, company and contact information.
  • Your CanPay product name and version number.
  • Your current operating system.
  • A detailed description of the issue.

Freuntly Asked Questions

If all you need is a quick answer to a question about our software programs and services, use our FAQ below to view list of common questions and answers.

View Frequently Asked Questions...

Toll-Free Phone Support

Do you need to speak with us about a Payroll or HR solution or issue? Registered users of eNETEmployer and GrandMaster products can call our support line Toll-Free at 1-800-665-5129 during regular business hours (see bottom of page). During peak times, you may be asked to leave your name and number and will receive a call back from a CanPay Support representative. Most calls are responded to the same business day.

Email

Sometimes the best way to describe your issue is in writing. If you prefer this method, please write a thorough description of the issue and send it to support@canpay.com. A CanPay support representative will respond to your message promptly, usually the same business day.

Skype

Are you mobile or away from the office? Then chat with us using Skype. Registered users of our products can chat with our support line during regular business hours (see bottom of page). To initiate a chat session, just click the Skype button below.

Chat is currently unavailable. Please try us during office hours (shown at bottom of page).

Online Sessions

In partnership with Citrix, an industry leader in remote access solutions, we also provide live online sessions for support calls where phone and e-mail support may not be suitable. Remote access allows us to work with you as though our support staff are sitting at your computer.



Looking for Payroll Services in Canada?

CanPay provides desktop and cloud payroll solutions for thousands of companies across Canada. If your business has a unique payroll need or you are simply looking for an alternative to your current method, contact us today. We can offer you a customized solution that will suit your business requirements. Please call 1-800-665-5129 or send an email request to: sales@canpay.com.

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