Sales FAQ

We have provided this frequently asked questions (FAQ) page to help answer the most common sales/purchasing-related questions. If you have a question that is not already answered here, please e-mail it to: sales@canpay.com.

Q: How do I contact the CanPay Sales Department?
A: You can reach us by phone from 8:00am to 6:00pm Central Time at the following numbers:

Q: What are the prices of each GrandMaster product?
A: The prices for each GrandMaster product can be found in the Pricing Information section of each product's information page. View the Products page, choose the GrandMaster product you wish to view, then click the Pricing Information link.

Q: How do I order a GrandMaster product?
A: View the Sales page, then choose the Ordering Methods link. That section of the web page will provide you with the various options for ordering a GrandMaster product.

Q: Can I order a GrandMaster product using a cheque?
A: Yes. CanPay accepts cheques drawn on any Canadian or US bank. The cheque must be received by us and cleared before we will ship the software. Please forward all checks to

Q: How soon will the software ship after I place my order?
A: All orders received before 12:00PM are processed and shipped the same day. Orders received after 12:00PM time will be shipped the next business day.

Q: How is my order shipped?
A: Orders are shipped via Express Post (2 days to most locations in Canada). If you require the software sooner, please supply our Sales Department with your company's courier account number.

You can also download fully-functioning versions of any GrandMaster product from our website. Once you have provided payment, our Sales Department will email you an access code that will enable you to access the Public Downloads folder.

Q: On which type of media do your products ship?
A: GrandMaster Suite ships on one CD-ROM along with a 3.5" 1.44MB floppy disk for the license. GrandMaster II ships on three 3.5" 1.44MB floppy disks. GrandMaster ships on one 3.5" 1.44MB floppy disk.

Q: Can I order directly from CanPay and still have my product delivered electronically?
A: Yes! This is an excellent way to save on shipping costs and get the product even sooner. When you print out the order form, check the appropriate box in the Delivery section.

Q: Are there differences between the downloaded software and the shipped software?
A: No. GrandMaster software products are the same whether shipped on CD-ROM, diskette or downloaded from our website.

Q: Can I check the status of an order I sent by fax/mail?
A: Yes. Simply e-mail our sales department at sales@canpay.com and provide the pertinent information about your order. A sale representative will respond as soon as your order has been tracked.

Q: Do you accept purchase orders?
A: Yes. We accept purchase orders from qualified government, corporate, and educational institutions. Such orders are terms Net 30 and subject to approval. Please contact our sales department and make sure that you qualify before sending us a purchase order.

Q: Do you offer educational discounts?
A: Yes, we provide discounts for qualified educational institutions where the software is used for training purposes. Please contact our sales department and make sure that you qualify before placing your order.

Q: Do you offer dealer/reseller discounts? If so, how do I become a reseller?
A: Yes, we do offer discounts to qualified resellers. If you are interested in becoming a GrandMaster reseller, visit our Dealers page to learn more, then e-mail your request along with a company profile to sales@canpay.com. Be sure to include your company name, address, phone, fax and email address.

There are also opportunities for you to become a certified GrandMaster trainer. Please contact sales@canpay.com for details.

Q: Do you offer volume discounts or site licenses?
A: Yes, we do. Please contact sales@canpay.com for details.